Refund & Return Policy
It’s ensured by THEO that under normal use, the THEO products you purchase will be free from defects in material and workmanship during the warranty period.
During the warranty period, if the product cannot achieve the guaranteed function, please contact the after-sales service channel of THEO to obtain the corresponding after-sales service.
After-sales service channel information:
Let us know what we can do for you by emailing us your order ID, breakdown information and pictures or videos
THEO may not provide after-sales service in some regions, and the content of the after-sales service policy may vary from place to place. Charges may apply for services outside the normal scope of services.
Solutions Provided by THEO
When contacting THEO technical support, please explain the problem of the product in detail, including product information, purchase information, fault description, and pictures/videos of fault.
A technical support engineer will try to diagnose and resolve your issue via phone, email, or remote assistance.
For after-sales services such as return/exchange/warranty, if it is not the fault of THEO itself, THEO will not bear the transportation cost.
THEO will arrange service based on the type of warranty service accessible to the product, and the specific type is specified in this after-sales service category.
MA1 Handheld Laser Welding System | Service and Warranty Policy
Service in Warranty Period and Out of Warranty Period
|
Item |
Warranty period |
Warranty coverage |
|
Machine Body
and Welding Torch |
1 Year |
Machine unit,
except accessories and quick-wear parts |
|
Laser Source |
2 Years |
Laser unit,
except quick-wear parts, QCS (Process Fiber and Termination End) |
|
Unless otherwise
agreed, the warranty period begins from the date of delivery, and details listed
in the above table |
||
|
The QCS
(Process Fiber and Termination End) is subject to warranty if the failure of the
QCS is due to a product defect. |
||
|
Quick-wear
parts include all Nozzles, Protective Windows etc. Accessories including connection
cable, connection pipe, etc. |
||
|
Back to Local Service Center for Repair / On-site Repair
& Support |
||
|
|
Warranty Coverage |
Out of Warranty Coverage |
|
PARTS |
Free |
Billed to customer |
|
SHIPING and CLEARANCE COST Between THEO and customer |
Customer and
THEO will bear each side expenses |
Handled directly
by customer via DDP Repair Center |
|
Labor cost |
Free |
Billed to customer USA & CANADA:
$60/h, Charged at $480/day. |
|
Travel Expenses |
Billed to customer
at actual cost |
Billed to customer
at actual cost |
|
REPARING FLAT WORKING TIME |
||
|
QCS REPLACEMENT |
2 DAYS |
|
|
Other Parts REPLACEMENT |
1 DAY |
|
|
PARTS FLAT LOCAL NET PRICE $ LIST (No
local taxes/VAT included) |
||
|
QCS |
USA & CANADA: $396 |
|
|
Service Center |
Service
Coverage Region |
|
|
USA |
Canada, Mexico
Central America and North America |
|
* Above information is only subject to direct customer of
THEO; Units bought from vendors not affiliated with THEO are subject to their
warranty policies.
|
Service Region |
Contact & Location |
Services |
|
North America |
Online Service
Form: https://theo-laser.com/support/ Service Email: Service Phone: Address: THEO Laser Inc. |
· 12/5
telephone support lines · 12/5
email remote support lines- · Response
time: < 6 hours, Solution given time < 24 hours · Online
fault declaration · Remote
technical support · Onsite
visit within 72 hours · Spare
Parts and Spare lasers · Process
fiber and electronics parts exchange |
|
|
|
|
